Gift Card

Reid Price $0.00

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FREE DELIVERY AUSTRALIA WIDE*

Free shipping is currently available to most of the Australian mainland and Tasmania on orders over $75- including bikes. 

Looking for the perfect gift for a bike lover? Give a Reid Cycles Gift Card or eVoucher and let them be spoilt for choice.

  • Choose between a physical gift card card delivered to your door and an eVoucher delivered via email. 
  • Can be used online, in-store or over the phone
  • A large variety of values available. 

 If you have any further questions about our gift cards then please contact customer service on (03) 9329 1222.

GIFT CARD FAQS

Q. What is the difference between a gift card and eVoucher?

A gift card is a physical plastic card, which can be bought and used online, in-store or over the phone. An eVoucher is an electronic voucher delivered via email from the online store, and can be used online, in-store or over the phone.

Q. Can my gift card or eVoucher expire?

The gift card and eVoucher will be valid for 1 year from the purchase date.

Q. Is there a delivery charge for gift cards?

eVoucher's do not have a delivery charge as they are sent via email

The physical card that is delivered to your door follows our standard delivery rate and varies on cost depending on where you live. Remember, if you spend over $50 then delivery is free.

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Delivery

Reid Cycles ships bikes, parts and accessories anywhere in Australia!

Delivery

Dispatch: 1 to 2 working days (In stock items)

Free shipping: Metropolitan and some regional areas (over $75)

  • All accessories & helmets (when purchased in the same cart as the bike)

Overseas shipping: call customer service for local distributors

Bundled & Combined shipping benefits available

Bike Assembly:

  • Bikes are shipped boxed, and 85% assembled.

  • The final assembly requires:

  • The installation of the handlebars, front wheel, pedals and saddle.

  • Adjusting the brakes and tuning the gears.

We recommend that the assembly is done by a qualified bike mechanic or other suitably qualified person.

  • Damage caused by incorrect assembly (such as installing the pedals the wrong way around) is not covered by your warranty.

  • Delivery times vary depending on couriers workload & seasonality.

  • Address must always have someone in attendance. Arrange ‘authority to leave‘ or ‘redelivery‘ directly with the courier company at your own discretion.

Please contact us if you have any questions.

Collection

FREE In Store Collection: Fully assembled & personally adjusted by an experienced Reid Cycles mechanic available with Click and Collect

Warranty

For full warranty terms, please visit our Warranty Policy page

For any warranty issues,

In store sales:  contact the store

Online sales: contact the customer service team.

Customer support: Support@reidcycles.com.au

Phone numbers and email addresses on our Contact Us page.

 

Warranty

At Reid Cycles, reliability, quality and customer happiness are our top priorities. We want you to enjoy the bikes, parts and accessories that you purchase from us, so that you become an advocate for our brand. To support this, we offer an industry-leading Warranty on every Reid bike we sell. If there's ever an issue with any of our products, we'll bend over backwards to make sure that it's resolved quickly and positively.

For your peace of mind, we include:

  • A lifetime Warranty on every Reid frame we sell
  • A lifetime Warranty on all rigid forks, including our carbon fibre range
  • A 2-year Warranty on all suspension forks, Shimano components and Mavic wheelsets
  • A 2-year Warranty on all other non-consumable components

What to do if you need to make a warranty claim

If you're having an issue with your bike, we want to help resolve it. In the first instance, please contact the store where you purchased the product. All the stores' contact information can be found on our Contact Us page. For online sales, please contact the customer service team by email. It's best to provide a your original order information, a description of the issue and a photograph of the affect part so that we can resolve your issue as soon as possible. The email address is: warranty@reidcycles.com.au.

The small print: The warranty applies only to the original owner of the product and is not transferable.The warranty does not cover any commercial use of the product. The warranty only covers riders under and up to 100kgs. Any modifications including motorised conversions or custom adaptations that may cause the frame duress will void all warranties. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your purchase. All returns are subject to us receiving the item back within 30 days of receipt by the customer. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an undamaged, unused and sellable condition. Improper assembly or maintenance may void your warranty. Consumable components such as tyres, tubes, bearings, spokes, chains, cassettes, chain rings, brake shoes and cables are excluded from our express warranty. Shipping and labour charges are not included in this warranty. Reid Cycles will replace or repair at their discretion any frame found to be defective in materials or workmanship, this does not include any damage caused to the frame due to a crash ,abuse or stunt riding. Bottle cage or pannier rivets that may work lose over time are also not covered by this warranty. Surface rust is not included in this warranty. Structural rust that may compromise the safety of the bike is included, however, if this has resulted from obvious neglect or mistreatment you may void your warranty. Replacements will be made with frames of current design that may not be exact duplicates of originally purchased goods. The frame model used for replacement will not be lower in value than the original frame. This warranty gives you specific rights in addition to other rights you may have. These rights may vary from state to state which the consumer has under the trade practices act and other state and territory laws. Reid Cycles offers a one year warranty cover on any wheelset sold. Our Metropol scooter is covered for 12 months and our Cruise, Indy and Indy Junior are covered for 90 days, for riders under the weight restriction as outlined on the product page. All of our Reid branded accessories, excluding helmets, are covered for 12 months from the date of purchase.

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